Support and Help Channels

  • 1 hour ticket response time
  • A 60–minutes Inquiry Answer Guarantee

  • Our team of techs will try their best to answer to your support demands in less than 1 hour. If, however, the issue you have stumbled upon needs assistance from the Administrators’ =Team,= we’ll forward the ticket to the person in charge and will write a comment to inform you.

  • Top quality support service
  • Top–quality Client Help And Support Service

  • Our client help staff will be online for you day–and–night to to attend to all help inquiry tickets that you send. We offer customer support for all software programs that are installed in advance on your web server. These include our custom produced Site Control Panel, the selected OS along with the server management panel (with regards to the VPS type).

  • Intuitive help center
  • An Educational Help Section

  • A detailed and routinely updated collection of articles is incorporated into our in–house built Site Control Panel. It gives you quick tips on how to conduct all the key web site management jobs. The Help area offers exhaustive how–to articles and step by step video training. You can open the Help area by hitting the Help or Video buttons in the right side of each Control Panel section.