Support Channels

  • 1 hour ticket response time
  • An Easy–to–Navigate Help Center Section

  • The Help Center included in your Site Control Panel features a collection of help articles and commonly asked questions. Aimed towards solving any common problem that you may have, they are written by our support team of trained technicians.

  • Top quality support service
  • How–To Video Clips

  • If you wish to see how a task is carried out or how a problem is fixed, rather than just reading about it, then take a look at our compilation of step–by–step video tutorials. They cover a variety of different topics and will help you swiftly find your way around the Site Control Panel.

  • Intuitive help center
  • A Sixty–Minute Ticket Response Time Guarantee

  • Our semi–dedicated servers are backed up by a 24x7 technical support service and include a 1–hour support ticket response time guarantee. Our well–trained techs will be at your disposal 24–7 and will fix any problem that you might possibly have within less than 60 minutes after the tech support ticket submission. In the majority of instances, an answer will be given to you in less than 20 minutes.