Tech Support Channels
A One–Hour Support Ticket Response Guarantee
All your support requests will be dealt with in maximum 60 min after the ticket or email was submitted. If your issue needs further assistance from a sysadmin, we’ll direct the trouble ticket or the email to the person on duty, without delay and will leave a comment to notify you that more time will be required for arriving at the best solution. If you order our Managed Servers package, any of the services included there will be carried out whenever you prefer.
An Outstanding Customer Support Service
If you require any assistance while working with our Site Control Panel or with any of the applications that we’ve pre–installed on the dedicated server for you, don’t hesitate to contact our tech support staff at any moment via the ticketing system. What’s more, in case you need help administering your dedicated server, you can make use of the Managed Servers package, that includes Operating System updates every week, troubleshooting and software installation procedures, server monitoring and restarting services, data backup hard disk drive space, etc.
An Intuitive Help Area
Our Site Control Panel is pre–installed for each dedicated web hosting plan. Among its features is a very time and effort–saving integrated knowledge base that will walk you step by step on everything that you can do. Most how–to articles have video versions which show all the operations that you can perform in a very illustrative way. You will find the educational articles and the video tutorials in the top right corner of each Site Control Panel section.